Se pretende instalar as soluções ESET no seu computador e por algum motivo não está a conseguir, é provável que tenha outra solução de segurança instalada no seu computador. Se não a consegue remover existem ferramentas que o poderão ajudar, quer esteja em Windows ou Mac.
ESET AV Removal Tool
A ESET AV Removal Tool é uma ferramenta que remove praticamente qualquer sistema antivírus que esteja instalado no seu computador. Tudo o que necessita é de descarregar a aplicação aqui http://download.eset.com/special/eset_av_remover.exe e de a executar. Quando correr o programa clique em I accept, start search para aceitar o EULA e iniciar a análise ao seu sistema.
Caso não tenha sido possível remover a solução instalada com a ferramenta disponibilizada acima divulgamos abaixo uma lista com os desinstaladores mais comuns para diversas soluções de segurança.
Windows
Avast
http://www.avast.com/uninstall-utility
AVG
http://www.avg.com/us-en/utilities
Avira
http://www.avira.com/en/support-for-free-knowledgebase-detail/kbid/88
BitDefender
http://kb.bitdefender.com/site/article/333/
CA Antivirus
veja Total Defense Anti-Virus
Comodo Internet Security
https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=298
CounterSpy
http://www.google.com/#q=counterspy+uninstall
Cyber Defender Early Detection Center
http://www.ustechsupport.com/faq.html#q4
Dr. Web
https://support.drweb.com/support_wizard/?lng=en
eScan
http://www.microworldsystems.com/download/tools/esremove.exe
ESET
http://kb.eset.com/esetkb/index?page=content&id=SOLN2788
FRISK F-PROT Antivirus for Windows
http://www.f-prot.com/support/windows/fpwin_faq/25.html
F-Secure
ftp://ftp.f-secure.com/support/tools/uitool/UninstallationTool.zip
http://community.f-secure.com/t5/Security-for-PC/How-do-I-uninstall-the-product/ta-p/15384
G Data
https://www.gdatasoftware.co.uk/?eID=PushFile&dl=f4b2f2fd23%3AAFEIBgU%3D
Kaspersky
http://support.kaspersky.com/common/service.aspx?el=1464
K7 Total Security
http://www.k7computing.com/en/tools/K7RT.exe
LavaSoft
http://www.lavasoftsupport.com/index.php?showtopic=28
Malwarebytes
http://www.malwarebytes.org/mbam-clean.exe
McAfee
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Microsoft Security Essentials
http://support.microsoft.com/kb/2435760
Norman Virus Control/Norman Security Suite
http://www.norman.com/support/support_issue_archive/67798/en
Norton (Symantec)
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Norton Security Scan
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/NSSRT.exe
Panda
http://www.pandasecurity.com/resources/sop/UNINSTALLER_08.exe
Panda Cloud Internet Protection
http://www.pandasecurity.com/resources/sop/Cloud_AV_Uninstaller.exe
Pareto Logic
http://www.paretologic.com/resources/help/xoftspyse/195.htm
Sophos
http://www.sophos.com/support/knowledgebase/article/11019.html
Spybot Search & Destroy
http://www.safer-networking.org/faq/how-to-uninstall-2/
Total Defense Anti-Virus (formerly CA Anti-Virus)
http://totaldefense.iyogi.com/?p=368
Trend Micro
http://esupport.trendmicro.com/solution/en-us/1056551.aspx
Trend Micro Titanium
http://esupport.trendmicro.com/solution/en-us/1059018.aspx
Trend Micro Worry-Free Business Security Agent
http://esupport.trendmicro.com/solution/en-us/1057237.aspx
Vipre (Sunbelt Software)
http://kb.threattracksecurity.com/articles/SkyNet_Article/How-to-Uninstall-VIPRE-Antivirus-and-VIPRE-Internet-Security
Webroot
http://support.webroot.com/cgi-bin/webroot.cfg/php/enduser/std_adp.php?p_faqid=1761
Windows Defender
http://kb.eset.com/esetkb/index?page=content&id=SOLN2390
Windows Live OneCare
http://download.microsoft.com/download/4/c/b/4cb845e7-1076-437b-852a-7842a8ab13c8/OneCareCleanUp.exe
Windows Security Essentials
http://support.microsoft.com/kb/2435760
Zone Alarm
http://download.zonealarm.com/bin/free/support/download/clean.exe
Mac
BitDefender:
http://kb.bitdefender.com/KB661-en–Removing-BitDefender-Antivirus-for-Mac.html
ClamXav:
http://www.clamxav.com/clamavEngineREMOVER.zip
ESET Cyber Security:
kb.eset.com/esetkb/index?page=content&id=SOLN3239
Intego:
https://support.intego.com/entries/24937247-How-to-Uninstall-Intego-2013-Products
McAfee:
http://kb.eset.com/library/ESET/KB%20Team%20Only/SOLN2494/VirusScan%20Uninstall.command
(for version 9 and earlier)
Norton (Symantec):
http://www.symantec.com/business/support/index?page=content&id=TECH103489&locale=en_US
PC Tools:
http://www.pctools.com/spyware-doctor/manageplugin/
Trend Micro:
http://esupport.trendmicro.com/Pages/How-to-uninstall-Trend-Micro-Smart-Surfing-for-Mac.aspx
